Shipping Policy
At My Plate, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we handle deliveries, processing times, and related information for orders placed through our website or affiliate links.
- Overview
This Delivery Policy applies to all orders submitted through the My Plate website (www.myplate.us). By submitting an order, you agree to the terms and conditions outlined in this policy. - Order Processing
We process orders only on business days. Typically, orders are prepared for shipment and dispatched within 1 to 3 business days following payment confirmation.
During peak business periods, order processing times may be slightly extended. In the event of significant delays, we will notify you via email. - Delivery Coverage and Carriers
We support delivery to the destination you select and confirm on the checkout page. Delivery services are provided by our authorized logistics partners.
We reserve the right to change the designated shipping carrier based on factors such as delivery efficiency, security, and service availability. - Shipping Fees and Delivery Times
My Plate offers free standard shipping on all orders shipped to eligible destinations.
Shipping costs are fully covered by us; you will not be required to pay any additional delivery fees.
Estimated delivery times are provided for reference purposes only; actual delivery times may vary due to logistics delays, weather conditions, customs inspections, delivery to remote areas, or other unforeseen factors. - Order Tracking
Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number.
You can use this tracking number to check the real-time delivery status of your package on the carrier’s official website. - Failed Delivery
If a delivery fails due to an incorrect or incomplete shipping address, the recipient being unavailable to sign for the package, or the recipient refusing the package, we may attempt redelivery or temporarily hold the package at a local logistics facility.
Additional shipping fees may apply if redelivery or an address correction is required. - Transfer of Risk
The risk of loss or damage to the package transfers to you the moment the carrier delivers the package to your designated shipping address. - Address Changes
Once an order has been shipped, we cannot guarantee that we will be able to successfully change the delivery address.
If you need to modify your shipping address, please contact us as soon as possible via email at service@myplate.us. 9. Contact Information
If you have any questions regarding delivery, receiving orders, or this policy, please contact us via the following methods:
Email: service@myplate.us
Website: www.myplate.us
Address: Room 701, 7th Floor, Building 2, No. 2 Kaifanan Road, Xisancun, Luopu Subdistrict, Panyu District, Guangzhou